CLOSED!! Conflict Management and Better Communication

Course Information

  • Tuesday, April 17, 2018,
    9:30 AM till 4:30 PM
  • Wednesday, April 18, 2018,
    9:30 AM till 4:30 PM
  • Registration Opens
    January 31, 2018, 9:00 AM
    Registration Deadline
    March 17, 2018
    Course Fees
    This course is free of charge and for doctoral candidates and postdocs of the University of Basel only (min. 6, max. 12 participants).
    Carl Emerson
    Organized by

    Graduate Center
    Transferable Skills Program
    GRACE Homepage


    This interactive two days’ workshop gives PhD candidates and PostDocs a detailed insight into what conflict is, the stages of conflict, how to objectively view a situation, how to manage conflict situations and how to communicate better in order to obtain a positive outcome with the aim of acquiring the knowledge, skills and attitude to be able to prevent future events becoming conflict situations. “Conflict is inevitable, but combat is optional.” — Max Lucade

    Conflict happens and is an unavoidable part of life however the key to your success will be how you respond to and resolve conflict. It is important to note that conflict management starts with self management and the more you understand yourself and your reactions, the better able you will be to choose the most appropriate method to resolve the conflict. This workshop contains a mixture of theory and practice so that you will be able to apply these new skills straight away.


    • Background to Conflict Situations
    • Conflict as positive as well as negative
    • Avoiders and Seekers
    • The effects of conflict
    • The signs of conflict
    • Styles and methods for conflict resolution
    • Managing conflict – practical strategies
    • Behaviours
    • Transactional Analysis
    • Plan effectively for difficult communication situations
    • Listening and question techniques
    • When to walk away
    • Prevention
    • How to repair relationships
    • Reflection and discussion
    • Action Plan


    Theoretical introduction
    • Practical/open questions
    • Working on examples, practical exercises in groups
    • Feedback from the trainer/the group
    • Create an Action Plan

    Target Group

    Doctoral Candidates & Postdocs

    About the Trainer

    Carl Emerson (InsideOut Solutions)
    Carl is a professional coach, meeting facilitator and trainer. He has worked with people at all levels, including senior managers, directors and multi-skilled teams across different geographies and cultures. He has delivered training courses in Egypt, Brazil, Mexico, China, The Philippines, Singapore amongst others and lived and worked in Belgium, the UK and now Switzerland.
    Originally a Chemist, most of Carl’s experience has been gained from the pharmaceutical sectors where he specialised in repairing and building relationships and productive cross-organisation teams, but he also has experience working in retail and further education
    Carl uses coaching proficiency, story telling, psychology appreciation, Neuro Linguistic Programming as well as knowledge and experience of training and development techniques in each interaction. He is passionate about helping people step into greater confidence and competence and has a unique blend of coaching personal insights to facilitate the unlocking of his client’s potential.


    Total 17 h minimum -> Preliminary work 1 h, lessons 16 h, follow up & home-work dependent on action plans


    Registrations will be processed according on a “first come, first served” principle. The course registration will be confirmed by email. The registration to a course makes the participation in the full training mandatory. A course can be cancelled up to five working days before its scheduled date (send an email to Participants failed to attend a course for which they registered, remaining absent form a course without an excuse or cancel less than five working days in advance will be excluded from the transferable skills programme for the following semester. Please find the detailed regulations on the Transferable Skills Homepage.


    Universitätsbibliothek Basel (UB) Schönbeinstrasse 18-20, 4056 Basel

    3rd Floor, GRACE Room 306

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